A quote (estimate) is for information only, and is binding only if it is followed by a matching invoice that the client has accepted or agreed to by paying the invoice.
Production turnaround begins when full payment is received and has cleared (usually 2 business days for credit card payments), and we have written approval on your digital mockup (which will usually be sent within 2 business days).
Standard production turnaround is 10 business days after mockup approval. Please note that weekends and federal holidays are not considered "business days" for turnaround time purposes. A “business day” ends at 6pm; turnaround time for orders with invoices paid after 6pm begins the next business day.
If the overall scope of work (high quantity, complexity etc) makes the standard production turnaround non-viable, The Brooklyn Press will communicate with the Client as to the nearest available order completion date, either by outreach to the Client by The Brooklyn Press, or upon Client inquiry.
For shipped orders, this means orders will be shipped no later than the end of the 10th business day.
The Brooklyn Press will make every effort to keep to order delivery dates. Such dates are not to be treated as terms of the Agreement between Client and The Brooklyn Press, and The Brooklyn Press will not be responsible for any loss or damage which may result from late or non-delivery. If the order delivery date is not kept through no fault of The Brooklyn Press (e.g., shipping company delays), any agreed delivery dates cannot be guaranteed.
We make every effort possible to accommodate rush orders. If you need your job rushed, please provide a desired delivery date so that we can determine the rush fee. Rush fees must always be paid in full prior to the commencement of turnaround time and are non-refundable. Please note that The Brooklyn Press will not be held responsible for an inability to make the shortened turnaround time due factors out of The Brooklyn Press’ control (such as delayed mockup approval, shipping company delays, blank unavailability, supplier picking errors, etc.); accordingly rush fees and shipping costs incurred by The Brooklyn Press under these circumstances will under no circumstances be refunded or otherwise reimbursed. Also note that we may not be able to adjust turnaround time once the job is in production.
For each order, The Brooklyn Press will submit a digital proof or mockup for client approval. It is the Client’s responsibility to verify that all of the information on the proof (such as imprint copy, imprint placement, design details, garment color, garment styles, order quantities, images, legal requirements, trademarks, and copyrights) is correct. This includes checking for any spelling, grammar, or design errors. The mockup is intended to serve as a guide for mutual expectation alignment and may not reflect exact scale placement or color (mockup shirt size is not intended to be specific but a representation of the average of all sizes). The Brooklyn Press will not be held responsible for any errors, either content or otherwise, found after the approval stage. We assume no liability for errors in designs approved by the Client. Once the Mockup is approved, the order will go to press. The Brooklyn Press not issue refunds or make reprints for any unwanted elements that were present in the mockup, or for elements that were not present in an approved mockup.
Artwork Submission Guidelines
In order to provide the best results with an absolute minimum of production challenges, please note the following:
Our standard max image size is 12"x14" (please inquire directly for jumbo/oversize images)
Preferred Document formats: .ai, .eps, .psd, .pdf, .tiff, .jpeg, .jpg
Any raster or pixel based artwork should be submitted at a minimum of 300 dpi resolution (at full print size).
Artwork that requires particularly labor intensive print preparation, or artwork that is outside of these guidelines, may be subject to additional cost or impact turnaround time.
When artwork is submitted by or on behalf of a client, The Brooklyn Press assumes that the artwork submitted is in full compliance with the laws governing copyright, trademark, and other intellectual property rights of any third party. Notwithstanding any provision in any purchase order, invoice, or other agreement, including any integration clause or other disclaimer, by submitting artwork in connection with an order, a client shall be deemed to have agreed to indemnify, defend and hold harmless The Brooklyn Press from any claim, damages or cost based on any alleged breach of any copyright, trademark or other intellectual property right of a third party arising from or related to The Brooklyn Press’ use of such artwork in connection with such order. When artwork is submitted by or on behalf of a client, this provision shall be deemed both a separate agreement formed upon the submission of the artwork (and not superseded by any integration clause in a purchase order) and also a provision that is integrated into and made a part of each Invoice paid by a client.
The clients retain copyright, trademark, and other protections for its IP assets included in approved final mockups that The Brooklyn Press creates and/or prints, absent explicit agreements otherwise. Any unused designs, concepts or ideas developed by The Brooklyn Press will remain the intellectual property, trademark, and/or and copyright of The Brooklyn Press. All component artwork, preparatory work, unused designs, sketches and any associated files of any artwork created or prepared by The Brooklyn Press remain the property of The Brooklyn Press at all times.
The Brooklyn Press shall be entitled to use any items that it prints for publicity purposes and to display a discrete credit on any printed or web format not limited to but including any social media platforms, unless explicitly requested in writing by the client not to do so.
Changes to Artwork Files
Artwork files can be changed any time before we have written approval of your mockup. However, if the number of colors, location, size, or other components of the artwork change, additional charges may apply before production commences and may impact production turnaround time. We cannot guarantee that we will be able to update your artwork files after mockup approval, as your job may have been sent to the presses for printing.
Changes to Order Quantity
Although we will try to accommodate any changes to your order, we cannot guarantee that we will be able to update quantity options after payment and mockup approval, as the job may have already gone to press. Our ability to change the quantities after ordering will depend on factors such as production schedule, day of the week, order deadline, product selected, etc. Changing quantities may also incur a change order fee as well as fees related to the shipment of additional items from the manufacturer to The Brooklyn Press. Any associated changes to Clients are strongly urged to verify the quantities in their invoices before payment.
Clients are responsible for the specific apparel styles, colors, and size runs that they select for our printing services. Client approval of an invoice or mockup constitutes approval of the apparel styles, colors, and sizes for that order, and The Brooklyn Press will not be responsible for client errors, omissions, or dissatisfaction with the garment/accessory selection(s). Although we will try to accommodate any changes to your order, we cannot guarantee that we will be able to update the specific apparel styles, colors, or size runs after payment and mockup approval -- the job may have already gone to press. Our ability to make these types of changes after ordering will depend on factors such as production schedule, day of the week, order deadline, product selected, etc. Changing apparel may also incur a change order fee as well as fees related to the shipment of additional items from the manufacturer to The Brooklyn Press.
The Brooklyn Press will not be held responsible for the actions, omissions, or errors of third-party suppliers not owned or operated by The Brooklyn Press, including variances in blank garments (such as color, cut, fit, etc.) and/or client dissatisfaction with the underlying garment or accessory style upon which we have printed. No refunds, re-prints, credits, or other compensation will be provided by The Brooklyn Press under these or similar circumstances. Client issues related to individually damaged items are addressed in the Spoilage and Extras provision below.
Sometimes, an apparel manufacturer or supplier does not have ordered items available or otherwise in stock. The Brooklyn Press is not responsible for delays due to stock shortages or discontinued items. When that happens, the Client will be notified as soon as we find out, and we will recommend alternatives.
Additional Work (Post-Payment)
When there is any further or additional work not included in the Invoice, or if the Client changes the scope of work, The Brooklyn Press will amend its Invoice to include such work. Full payment on the Invoice will be required before any such work is completed and delivered. Any work added to an order after payment and mockup approval will likely impact production turnaround time.
Print Placement Tolerance
Due to a number of factors including (but not limited to) manufacturer variation, human process, shrinkage, etc., we cannot be held liable for printing placements less than a 0.50” in variance.
Spoilage and Extras
Blank garments and accessories can, unfortunately, from time to time arrive to the production floor with defects (such as rips or stains) or can become damaged during the print process. We refer to this rare scenario as an "under-run" and therefore cannot guarantee that all orders will ship 100% complete.
We strongly recommend ordering a few extras per size/style to account for this possibility, especially when: (i) the total order quantity is small, (ii) when the order is for an event where an exact quantity is needed, or (iii) the client is providing the garment or accessory. Please note that:
For orders of orders totaling 200 pieces or less:
For an under-run of 5% or less, we will gladly offer client credits or a refund for for the value all items under-run to be used towards a future order.
For an under-run of 5-15%, we will gladly offer client credits for the value all items under-run to be used towards a future order.
If there is an under-run of more than 15%, we will issue a complementary credit for the value all items under-run or a reprint for the total under-ran quantity. These reprints will ship separately.
For orders of 200+ pieces:
For an under-run of 3% or less, we will gladly offer client credits or a refund for for the value all items under-run to be used towards a future order.
For an under-run of 3-10%, we will gladly offer client credits for the value all items under-run to be used towards a future order.
If there is an under-run of more than 10%, we will issue a complementary credit for the value all items under-run or a reprint for the total under-ran quantity. These reprints will ship separately.
If, upon receiving your order, you find that something is incorrect, you must notify us within 72 hours of the delivery of your product. Once we are notified, we will do everything we can to take care of any issues in a timely manner. If it is determined that you need to return products to us for inspection or to be reprinted, the product must be returned within 2 business weeks of the stated claim. If you have contacted us to make a return and we have agreed to cover the shipping costs, all items must be either delivered by hand or shipped using ground ship methods from UPS — any other methods of shipping (3 day ship, 2nd day air, next day air, next day saver) will not be covered. If items are returned after this timeframe, the shipment will be denied and the package will be sent back to you unless prior arrangements have been made.
The Brooklyn Press may update these terms and conditions from time to time.
The Brooklyn Press will not undertake any work which in its opinion is of an illegal, immoral or unethical nature.
Client property when supplied to The Brooklyn Press, including blanks garments for contract orders, will be held at the Client’s risk.
The interpretation and the performance of these conditions will be governed by the laws of New York.
Contact us here or call us at (718) 513-0401.