Are Your Estimates Binding?
A quotation is for information only and is binding only if it is followed by a matching invoice that the client has accepted or agreed to by paying the invoice.
What Is Your Turnaround Time?
Production turnaround begins when full payment is received and has cleared (usually 2 business days for credit card payments), and we have written approval on your digital mockup.
Standard production turnaround is 10 business days. Please note that federal holidays are not considered "business days" for turnaround time purposes.
For shipped orders, this means orders will be shipped no later than the end of the 10th business day.
The Brooklyn Press will make every effort to keep to agreed delivery dates. Such dates are not to be treated as terms of the Agreement between Client and The Brooklyn Press, and The Brooklyn Press will not be responsible for any loss or damage which may result from late or non-delivery. If the agreed schedule is not kept through no fault of The Brooklyn Press (e.g., shipping company delays), any agreed delivery dates cannot be guaranteed.
Can You Do Rush Orders?
We make every effort possible to accommodate rush orders. If you need your job rushed, please provide a desired delivery date so that we can determine expediting fee. Please note that our ability to shorten turnaround time may be impacted by factors such as the status of your artwork, our production schedule, day of the week, products selected, etc. Also note that we may not be able to adjust turnaround time once the job is in production.
Is the Process the Same If I Reorder?
Reorders can definitely save you time and money! If you reorder, digital proofs do not need to be sent and new mockups made, nor are new screens necessary. The exact amount of time and money saved will vary by order. Please let us know when you are reordering and we will advise you of the turnaround and pricing adjustments accordingly.
If I Provide My Own Mockups, Does the Process Change?
When clients provide their own mockups, digital proofs will not be sent and therefore customer approval is not necessary. This saves time and money. The exact amount of time and money saved will vary by order; we will advise you of the turnaround and pricing adjustments accordingly.
What If There Is a Mistake in the Approved Mockup?
It is the responsibility of the client to thoroughly check and ensure all information, such as copy, order numbers, images, legal requirements, trademarks, and copyrights are correct. The Brooklyn Press will not be held responsible for any errors, either content or otherwise, found after the approval stage.
Are There Any Artwork Submission Guidelines?
We always want your order to be processed as quickly and glitch-free as possible -- and, most importantly, for you to absolutely love the artwork we print for you! In order to give you the best results with an absolute minimum of production hassles, please note the following:
Our standard max image size is 12"x14" (please inquire directly for jumbo/oversize images)
Preferred Document formats: .ai, .eps, .psd, .pdf, .tiff, .jpeg, .jpg
Any raster or pixel based artwork should be submitted at a minimum of 300dpi resolution.
Artwork that requires particularly labor intensive print preparation, or artwork that is outside of these guidelines, may be subject to additional cost.
How Does Your Artwork Prep Impact My (or My Client's) Intellectual Property?
The client will retain copyright, trademark, and other protections for its IP assets included in approved final mockups that The Brooklyn Press creates and/or prints, absent explicit agreements otherwise. Any unused designs, concepts or ideas developed by The Brooklyn Press will remain the intellectual property, trademark, and/or and copyright of The Brooklyn Press. All component artwork, preparatory work, unused designs, sketches and any associated files of any artwork created or prepared by The Brooklyn Press remain the property of The Brooklyn Press at all times.
The client assumes responsibility for all content supplied by the client and indemnifies The Brooklyn Press from any issues arising from its use for any copyright, trademark, or other legal disputes.
The Brooklyn Press shall be entitled to use any items that it prints for publicity purposes and to display a discrete credit on any printed or web format not limited to but including any social media platforms, unless explicitly requested in writing by the client not to do so.
Can I Change My Artwork Files?
Artwork files can be changed anytime before we have written approval of your mockup. We cannot guarantee that we will be able to update your artwork files after mockup approval, as your job may have been sent to the presses for printing.
Can I Change Quantities After Ordering?
Although we will try to accommodate any changes to your order, we cannot guarantee that we will be able to update quantity options after payment and mockup approval -- the job may have already gone to press. Our ability to change the quantities after ordering will depend on factors such as production schedule, day of the week, order deadline, product selected, etc. Changing quantities may also incur a change order fee.
Can I Change Apparel Options After Ordering?
Although we will try to accommodate any changes to your order, we cannot guarantee that we will be able to update the type of specific apparel options after payment and mockup approval -- the job may have already gone to press. Our ability to make these types of changes after ordering will depend on factors such as production schedule, day of the week, order deadline, product selected, etc. Changing apparel may also incur a change order fee.
What if I Want More Work Completed After the Invoice Is Paid?
When there is any further or additional work not included in the Invoice, or if the client changes the scope of work, The Brooklyn Press will amend its Invoice to include such work. Full payment on the Invoice will be required before any such work is complete.
Should I Order a Few Extras?
Blank garments and accessories can, unfortunately, from time to time arrive to the production floor with defects (such as rips or stains) and even, on rare occasions, become damaged during the print process. We refer to this rare scenario as an "under-run" and therefore cannot guarantee that all orders will ship 100% complete.
We strongly recommend ordering a few extras per size/style to account for this possibility. Please note that:
For orders of over 100 pieces:
Under-runs of 5% (or less) of order totals will refunded upon pickup/delivery.
If there is an under-run of more than 5%, we will issue a complementary reprint for the total under-ran quantity. These reprints will ship separately.
For orders of 25 - 100 pieces:
Under-runs of less than 2 pieces per size or 15% of the order total (whichever is less) will refunded upon pickup/delivery.
If there is an under-run of more 2 pieces per size or 15% of the order total (whichever is less), we will issue a complementary reprint for the total under-ran items. These reprints will ship separately.
For orders of under 25 pieces:
We regret that we cannot offer refunds or reprints for under-runs.
If, upon receiving your order, you find that something is incorrect, you must notify us within 72 hours of the delivery of your product. Once we are notified, we will do everything we can to take care of any issues in a timely manner. If it is determined that you need to return products to us for inspection or to be reprinted, the product must be returned within 2 business weeks of the stated claim. If you have contacted us to make a return and we have agreed to cover the shipping costs, all items must be shipped using ground ship methods from UPS — any other methods of shipping (3 day ship, 2nd day air, next day air, next day saver) will not be covered. If items are returned after this timeframe, the shipment will be denied and the package will be sent back to you unless prior arrangements have been made.
How Do I Cancel My Order?
No refunds will be given for orders that have begun the printing process. Please note that we may commence printing almost immediately upon full payment and mockup approval.
In some cases, your order may be cancelled and a refund may be extended to you if no work has been completed on that order. In such cases, you will be charged a $25 cancellation fee, as well as a 15% restocking fee on any items which need to be returned. In some cases, an order may be voided the same day the order was placed as long as no work has been completed on the order.
Is There Anything Else I Should Know?
The Brooklyn Press may update these terms and conditions from time to time.
The Brooklyn Press will not be held responsible for any actions of third-party suppliers not owned or operated by The Brooklyn Press, including variances in blank garments (such as color, cut, fit, etc.).
The Brooklyn Press will not undertake any work which in its opinion is of an illegal, immoral or unethical nature.
Client property when supplied to The Brooklyn Press, including blanks garments for contract orders, will be held at the Client’s risk.
The interpretation and the performance of these conditions will be governed by the laws of New York.
Contact us here or call us at (718) 513-0401.