What Is Your Turnaround Time?
Production turnaround begins when full payment is received and has cleared (usually 2 business days for credit card payments), and we have written approval on your digital mockup.
Standard production turnaround is 10 business days.
Can You Do Rush Orders?
We make every effort possible to accommodate rush orders. If you need your job rushed, please provide a desired delivery date so that we can determine expediting fee. Please note that our ability to shorten turnaround time may be impacted by factors such as the status of your artwork, our production schedule, day of the week, products selected, etc. Also note that we may not be able to adjust turnaround time once the job is in production.
Is the Process the Same if I Reorder?
Reorders can definitely save you time and money! If you reorder, digital proofs do not need to be sent and new mockups made, nor are new screens necessary. The exact amount of time and money saved will vary by order. Please let us know when you are reordering and we will advise you of the turnaround and pricing adjustments accordingly.
If I Provide My Own Mockups, Does the Process Change?
When clients provide their own mockups, digital proofs will not be sent and therefore customer approval is not necessary. This saves time and money. The exact amount of time and money saved will vary by order; we will advise you of the turnaround and pricing adjustments accordingly.
Are There Any Artwork Submission Guidelines?
We always want your order to be processed as quickly and glitch-free as possible -- and, most importantly, for you to absolutely love the artwork we print for you! In order to give you the best results with an absolute minimum of production hassles, please note the following:
Our standard max image size is 12"x14" (please inquire directly for jumbo/oversize images)
Preferred Document formats: .ai, .eps, .psd, .pdf, .tiff, .jpeg, .jpg
Any raster or pixel based artwork should be submitted at a minimum of 300dpi resolution.
Artwork that requires particularly labor intensive print preparation, or artwork that is outside of these guidelines, may be subject to additional cost.
Can I Change My Artwork Files?
Artwork files can be changed anytime before we have written approval of your mockup. We cannot guarantee that we will be able to update your artwork files after mockup approval, as your job may have been sent to the presses for printing.
Can I Change Quantities After Ordering?
Although we will try to accommodate any changes to your order, we cannot guarantee that we will be able to update quantity options after payment and mockup approval -- the job may have already gone to press. Our ability to change the quantities after ordering will depend on factors such as production schedule, day of the week, order deadline, product selected, etc. Changing quantities may also incur a change order fee.
Can I Change Apparel or Paper Options After Ordering?
Although we will try to accommodate any changes to your order, we cannot guarantee that we will be able to update the type of paper or specific apparel options after payment and mockup approval -- the job may have already gone to press. Our ability to make these types of changes after ordering will depend on factors such as production schedule, day of the week, order deadline, product selected, etc. Changing apparel or paper may also incur a change order fee.
Should I Order a Few Extras?
Blank garments and accessories can, unfortunately, from time to time arrive to the production floor with defects (such as rips or stains) and even, on rare occasions, become damaged during the print process. We refer to this rare scenario as an "under-run" and therefore cannot guarantee that all orders will ship 100% complete.
We strongly recommend ordering a few extras per size/style to account for this possibility. Please note that:
For orders of over 100 pieces:
Under-runs of 5% (or less) of order totals will refunded upon pickup/delivery.
If there is an under-run of more than 5%, we will issue a complementary reprint for the total under-ran quantity. These reprints will ship separately.
For orders of 25 - 100 pieces:
Under-runs of less than 2 pieces per size or 15% of the order total (whichever is less) will refunded upon pickup/delivery.
If there is an under-run of more 2 pieces per size or 15% of the order total (whichever is less), we will issue a complementary reprint for the total under-ran items. These reprints will ship separately.
For orders of under 25 pieces:
We regret that we cannot offer refunds or reprints for under-runs.
How Do I Cancel My Order?
No refunds will be given for orders that have begun the printing process. Please note that we may commence printing almost immediately upon full payment and mockup approval.
In some cases, your order may be cancelled and a refund may be extended to you if no work has been completed on that order. In such cases, you will be charged a $25 cancellation fee, which would be in addition to any fees charged for mockups. In some cases, an order may be voided the same day the order was placed as long as no work has been completed on the order.
Contact us here or call us at (718) 513-0401.